Protecting Your Financial Information
At Bonduel State Bank, protecting your financial information is one of our top priorities. Along with the security measures, we have in place; we believe customer awareness plays a vital role in preventing fraud. The following guidelines are designed to help you recognize legitimate bank communications, use available security tools, and know how to respond if you encounter suspicious activity.
Recognizing Legitimate Bank Communications
The bank will never ask you to provide sensitive information (such as account numbers, usernames, or passwords) through email, text message, or unsolicited phone calls. If you receive a communication that seems suspicious, please contact us directly using the phone number on our website or on your account statement.
Security Controls You Can Use
The bank offers multi-factor authentication (MFA) for Online Banking access. This may include one-time passcodes delivered via phone or text message. Some business customers may also be issued security tokens/FOBs for added protection.
Monitoring Your Account
Customers can set up transaction and balance alerts through Online Banking. These notifications provide timely updates on account activity, helping you quickly identify any unusual or unauthorized transactions.
How to Report Suspicious Activity
If you suspect fraudulent activity or receive a suspicious message claiming to be from Bonduel State Bank, please contact us immediately:
- Phone: 715-758-2141
- Email: bank@bonduelbank.com
Prompt reporting allows us to respond quickly and protect both your account and our systems.
Enhanced Authentication in Certain Situations
For your protection, we may use additional verification steps in certain situations. These may include password resets, certain high-risk transactions, or account assistance through our call center.
Final Reminder
Staying informed and practicing safe online habits are important steps you can take to protect your financial information. Together, we can help ensure your banking experience remains secure.
